Ledger Live Login® — Securely access Ledger Live with your hardware device

What is Ledger Live Login®?

Ledger Live Login® refers to the secure process used to access the Ledger Live application — Ledger’s official desktop and mobile companion app for Ledger hardware wallets. Unlike web-only wallets where keys are stored online, Ledger Live Login® is a device-centred authentication flow: you connect your Ledger hardware (Nano S Plus, Nano X, Stax, etc.), unlock it with your PIN, and then perform actions from the Ledger Live interface while all sensitive signing is confirmed on-device. This model preserves self-custody while giving you an intuitive interface to view balances, send/receive funds, buy/swap assets and stake supported tokens.

Ledger’s support pages and download hub provide the recommended installers and instructions; always use official links to avoid counterfeit applications or phishing pages. Visit ledger.com/ledger-live for the official Ledger Live download and documentation.

Step-by-step: performing a safe Ledger Live Login®

Follow these steps exactly for a secure login experience. This covers both desktop and mobile flows where applicable.

1. Confirm official source: Open your browser and go to https://www.ledger.com/ledger-live to download the official app or open the official mobile store page. Bookmark the page to avoid search-engine impersonators.
2. Install Ledger Live (if not already installed): Choose the desktop installer for Windows, macOS or Linux, or install the Ledger Live mobile app from the Apple App Store / Google Play. Only use installers linked from Ledger’s official domain.
3. Connect your Ledger device: Use the official USB cable (or Bluetooth for Ledger Nano X where applicable) to connect to your computer or pair to your phone. Ensure the device shows the home screen and is not displaying unexpected prompts.
4. Unlock with PIN: Enter your device PIN on the hardware device when prompted — never type the PIN into the computer. The PIN unlocks the device; repeated incorrect attempts can wipe the device if a passphrase is configured to do so.
5. Open Ledger Live and add accounts: Once connected and unlocked, Ledger Live will detect your device. Add the accounts you want to manage (Bitcoin, Ethereum, etc.); Ledger Live creates read-only views and will ask you to sign transactions on the device when needed.
6. Confirm transactions on-device: Any transaction initiated in Ledger Live must be explicitly approved on your Ledger device screen. Carefully verify the receiving address and the amount displayed on the device before confirming.
7. Close session and disconnect: When finished, close Ledger Live and unplug your device. For added safety, shut down Ledger Live if using a shared or public computer.

Ledger’s official onboarding guides and support articles walk through these flows with screenshots and videos; consult support.ledger.com if you need visual help.

Security principles behind Ledger Live Login®

Ledger Live Login® is built on three core security principles:

• Device-first signing: Private keys never leave the secure element on your Ledger device; Ledger Live only constructs transactions which are signed on-device.
• User confirmation: Each sensitive action requires explicit confirmation on the hardware device, preventing remote malware from signing transactions silently.
• Official source verification: Downloads, updates and support must be obtained from ledger.com to avoid counterfeit apps that steal credentials or seed phrases.

Best practices for a secure Ledger Live Login®

• Always download Ledger Live from ledger.com/ledger-live.
• Never enter your 24-word recovery phrase into a computer or website — Ledger support never requests it.
• Verify installer checksums/signatures when Ledger publishes them; compare locally before running installers.
• Keep your device firmware and Ledger Live app up to date.
• Use a strong PIN and consider enabling a passphrase for extra account-level protection.

Troubleshooting common Ledger Live Login® issues

Here are common problems and practical fixes encountered during login and how to resolve them quickly:

Device not detected

• Try a different USB cable or port; use the original cable shipped with the device when possible.
• Ensure the device is unlocked and displaying the Ledger home screen.
• Restart Ledger Live and, if needed, reboot your computer or phone.
• Reinstall Ledger Live from the official download page if detection fails repeatedly.

Incorrect PIN or device asks for recovery

• Enter the PIN carefully; repeated incorrect attempts may trigger device protections. If you set a passphrase and forget it, funds may be effectively inaccessible — keep backups secure.
• If recovery is required, follow Ledger's official restore flow using your 24-word recovery phrase on a trusted device only.

Suspicious prompts or unexpected behavior

If Ledger Live or your device displays unfamiliar prompts (requests for the recovery phrase, unknown updates from non-official sources, or links to external installers), stop and consult Ledger Support immediately at support.ledger.com. Do not proceed until you confirm the prompt is legitimate.

Frequently asked questions about Ledger Live Login®

Do I need an account or email to use Ledger Live?

No centralized account is required. Ledger Live connects locally to your hardware device; you do not create a cloud account that stores your keys. Some features (market data, third-party integrations) may request optional identifiers for services but are not required for basic use.

Can I use Ledger Live Login® on multiple computers?

Yes — install Ledger Live on any computer you trust and connect your Ledger device. The security remains device-based.

What happens if I lose my Ledger device?

If you lose the device, you can restore access to your funds on a new device using your 24-word recovery phrase. If the recovery phrase is lost, funds cannot be recovered — always safeguard backups offline.

Where can I get official help?

Official support and guides are available at support.ledger.com and the main site ledger.com.